![]() ![]() Note: If the side menu is not visible by default, click on the three-line icon (top-left section of the screen) to bring it forward. Once you’re inside the Settings menu, use the side menu on the left to click on Apps.Next, type ‘ms-settings:’ and press Ctrl + Shift + Enter to open up the Settings menu. Press Windows key + R to open up a Run dialog box.This is an ideal way of repairing the Photos app since this method will effectively scan every sub-component of the Photos app (including the video editor).įollow the instructions below for complete steps of repairing the Photos app and avoid the ‘These files have properties that can’t be read’ error inside the Video Editor: Several affected users have confirmed that once they did this, they finally managed to import MP4 files inside the Video editor without getting the ‘These files have properties that can’t be read’ error. If you’re just starting to troubleshoot the issue, the first thing you should do is attempt to repair the Photos app from the Installed Apps section inside the Settings menu. ![]() Now that we went over every potential reason why you can expect to deal with the ‘These files have properties that can’t be read’ error, let’s go over a series of verified fixes that other affected users have successfully used to get to the bottom of this issue. In this case, the best way of resolving the issue is to perform a repair install or clean install. System File corruption – Under certain circumstances, you can end up dealing with this issue if your system is plagued by some type of system file corruption that affects the Photos component and sub-components.In this case, you can fix the issue by using System Restore to revert your PC back to a state in which this issue was not occurring. Recent system change – According to several affected users, this type of issue can also occur as a result of a recent system change that ended up making some permission changes that ended up affecting the Photos component.You can fix this problem by forcing the app to re-register from an elevated Powershell prompt. De-registered Photos app – If you started to experience this problem after you installed a Windows Update or after installing a new driver signature, an unintended consequence that might cause this problem is a de-registered Photos app.To avoid this issue, there are tools that will allow you to check the integrity of video files and fix them. Corrupted MP4 file – Once you make sure that the issue is not related to a cache or corruption issue, the next thing you should do is make sure that the MP4 file you are trying to add is not affected by corruption.Most of the time, you can fix this issue by removing the project from the queue and adding it again. This typically occurs if there’s an error or an unexpected interruption that affects the project that is currently loaded inside the Video Editor. Corrupted cache project – Another scenario that might be responsible for this problem is a corrupted cache project.In this case, you should be able to fix the issue by repairing or resetting the Photos app. Corrupted Photos app – One of the most frequent reasons why you can expect to deal with this issue on Windows 10 or Windows 11 is when the main Photos app installation is corrupted or contains remnant temporary files. ![]()
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